State bureaucrats are often faceless cogs blandly derided as incompetent and insufferable. But a number of national publications and experts, including the founder of Craigslist and White House officials, have lauded Georgia state government’s efforts at improving customer service.
Gov. Sonny Perdue has long preached the need to improve how the state treats its customers—that is, citizens of the state—and made that service a benchmark of his administration. Others are starting to take notice.
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The Pew Center on the States gave Georgia one of its highest grades in its 2008 Government Performance Project. Other states saw that and began to call. Soon, [Joe] Doyle was making presentations to the Council of State Governments and the National Governors Association. He spoke at the University of Maryland and the University of Arizona, two universities that have a program devoted to “service excellence.”
To read the full article, "Georgia Praised for Customer Service," visit ajc.com.
