Management Lab Manual

The need for innovative management solutions is more important than ever as states face challenging economic times and increased demands for greater service. The Management Lab Manual is a resource for state officials to demonstrate what has worked in other states in addressing common management challenges. The manual highlights promising management practices identified through the Grading the States 2008 analysis and our continued work with state leaders around the country.

Each section of the manual identifies why that issue is important and what states can do to move forward, using specific state examples.  The issues covered in this manual include the key management and budget issues and the key considerations within each issue area.  The complete list of issues and considerations covered in this manual are :

Performance-Driven Government
    Defining State Priorities
    Tracking and Using Performance Metrics
    Performance Auditing and Evaluation 

Fiscal Responsibility 
    
Performance–Driven Budgeting
    Long-Term Fiscal Planning
    Budget Stabilization Funds
    Health, Pension and Other Post-Employment Benefits 

Workforce Development
    Evaluating Workforce Needs
    Recruitment and Hiring
    Retention
    Training and Employee Development
    Employee Performance 

Information Technology
    Online Government Services
    Statewide IT Planning

Public Engagement
    Transparency in Government
    Engaging in a Dialogue 

Infrastructure
    Plan and Prioritize State Investments
    Manage Ongoing Projects
    Maintain Existing Infrastructure
    Coordinate with All Levels of Government 

This manual is an active resource that is continuously updated with new promising ideas as they arise. If you would like to submit a promising idea to include, then please send suggestions to Richard Silver.

Contacts

The Pew Center on the States
901 E Street NW, 10th Floor
Washington, DC 20004
 

  • Phone:
  • 202.552.2000
   
  • Media Inquiries:
    If you are a journalist and would like additional information, please contact Jessica Riordan at: jriordan@pewtrusts.org.

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